Common questions, plain answers.
If you don’t find what you’re looking for here, use the Contact page and we’ll get back to you within one business day.
Use the Get a Quote button on the home page or the Residential page. The form asks for your address, home size, and cleaning type. We’ll confirm the price and available time slots within one business day. There’s no obligation until you confirm the booking.
For regular recurring cleans, we recommend booking at least one week ahead so we can fit you into a consistent slot. For one-time cleans, we can sometimes accommodate shorter notice, but it depends on availability. Use the booking form and we’ll tell you what we have open.
We ask for at least 48 hours’ notice for cancellations or reschedules. Cancellations with less than 48 hours’ notice may be subject to a cancellation fee. See our full cancellation and booking policy below.
Occasionally, depending on the schedule. The fastest way to check is to fill in the booking form. If we have an opening, we’ll let you know.
Pricing is based on the number of bedrooms and bathrooms in your home, the type of clean (standard, deep, or move-in/move-out), and how often you book. Recurring clients receive a frequency discount. The full price is confirmed before your first appointment. Nothing changes on the day without your approval.
A 25% deposit is required to confirm your booking, collected via a secure Stripe payment link sent by email once we review and approve the booking. The remaining balance is due on completion and is invoiced the same day the clean is finished.
Yes. All prices shown on the site and in the calculator are in Canadian dollars and include GST. The price you see is the price you pay. Nothing is added at invoice.
No. Our team brings everything needed for the clean. The quoted price covers supplies and equipment. You don’t need to provide anything.
A standard clean covers all main living areas, kitchen surfaces and appliances (outside only), bathrooms, vacuuming, and floor mopping. We follow a room-by-room checklist on every visit. If you want to know what’s on the checklist, ask us and we’ll send it to you.
A deep clean goes further than a standard clean. It includes inside appliances (oven, fridge), window ledges, baseboards, light switches, inside cabinets, and areas a standard clean doesn’t cover. Most clients book a deep clean for the first visit or after a long gap between cleans. After that, regular standard cleans maintain the level.
You don’t need to be home. Many of our regular clients provide a key or building access code. We treat your home the same whether you’re there or not. If you prefer to be present for the first clean, that’s completely fine.
A member of our core team. We rarely subcontract to third-party agencies or platforms. Everyone who works in your home has been screened, assessed, and trained. We keep the team small on purpose.
Yes. Corinthia Cleaning Solutions carries general liability insurance. If you need proof of insurance for any reason, contact us, and we’ll provide it.
Terms & cancellation policy.
Booking and deposit
A 25% deposit confirms every booking, sent as a secure payment link once we’ve reviewed and approved your request. Nothing is charged before that. The remaining balance is due on the day your clean is completed.
Cancellations and rescheduling
We ask for at least 48 hours’ notice to cancel or reschedule a booking. This gives us time to offer that slot to another client rather than holding staff and time for a booking that won’t happen.
Cancellations made with less than 48 hours’ notice forfeit the deposit. This applies whether the cancellation comes from a schedule change, a change of mind, or anything else on the client’s side. Rescheduling with 48 hours or more notice carries no penalty, your deposit simply moves to the new date.
If we need to cancel
On the rare occasion we need to cancel or reschedule a booking on our end, we’ll reach out as early as possible and your deposit is either applied in full to a new date or refunded, your choice.
Access to your home
You don’t need to be home during the clean. If a key, code, or building access isn’t available at the time of arrival and we can’t get in, that counts as a late cancellation under the policy above.
Pricing
All prices shown, quoted, or booked are in Canadian dollars and include GST. The price confirmed at booking is the price charged, nothing is added at invoice beyond what was agreed to, including any add-ons or services selected at the time of booking.
Still have a question?
Use the Contact page and we’ll get back to you within one business day. If you already know you want to book, you can go straight to the booking form.
Contact us